Sonnox FAQ Answer 128

Support - FAQ Answer

Why doesn't my Oxford plug-in show up?

Many Digital Audio Workstation packages have methods to ignore plug-ins which they cannot load correctly.  This saves your DAW from 'freezing' every time you launch it.

There are many reasons why an Oxford plug-in may not be validated after installation, but the common ones are :

-  Your DAW could not detect an iLok : Maybe it was not plugged-in, or the iLok drivers were not correctly installed.  Remember, you can always download the latest iLok drivers for your computer from www.ilok.com.  Look under "Help" > "Get iLok Software".

-  The plug-in licence has not been downloaded to your iLok.  Check by logging on to your iLok.com account and look to see it's there before proceeding further.

-  Your DAW has not been set-up to locate the directory where your Oxford plug-in has been installed.

-  You have installed a new version of Oxford plug-in software, but your licence has not been upgraded.

Here are some 'hints and tips' to solve the more common installation problems.  Note: These apply to most versions of each DAW application, although different versions may vary slightly ...

LOGIC

Make sure that you have installed the correct version of your Oxford plug-in, and you have checked that you have the correct licence in your iLok.
Launch Logic & click on "Preferences" then "Audio Units Manager ..."
Find the missing plug-in from the plug-in list and highlight it.
Press "Reset & Rescan Selection".
Your failed plug-in should now pass AU validation and be available within Logic.

CUBASE & NUENDO

Make sure that you have installed the correct version of your Oxford plug-in, and you have checked that you have the correct licence in your iLok.

Launch Cubase or Nuendo & click on "Devices" and "Plug-in Information".
Check that your Oxford plug-in installation path is present.  By default, these are :

Mac OSX :
/Library/Audio/Plug-Ins/VST2

PC Windows :
c:\Program Files\Steinberg\VSTPlugins\

If not displayed, click 'Add' and specify the correct install path.

Pressing "Update" will normally validate the Oxford plug-in.  However, sometimes it is necessary to reset the 'blacklist' file, by deleting the file "Vst2xBlacklist.xml", then restarting your computer.  You can find this file at the following locations :

Mac OSX :
"/Users/<your user name>/Library/Preferences/(Nuendo)Cubase (Studio) 4"

PC Windows:
"system drive\Documents and Settings\<your user name>\Application data\Steinberg\(Nuendo)Cubase (Studio) 4"

This folder is usually not visible on Windows systems.  You need to change the folder options to enable the display of hidden files and folders.

DIGITAL PERFORMER

Make sure that you have installed the correct version of your Oxford plug-in, and you have checked that you have the correct licence in your iLok.

Delete this file : 
User Domain>Library>Preferences>Digital Performer>Audio Unit Info Cache

Relaunch DP, which forces a re-scan of all available plug-ins.

WAVELAB

Make sure that you have installed the correct version of your Oxford plug-in, and you have checked that you have the correct licence in your iLok.

Launch Wavelab and click on "Options", "Preferences" & "VST".
Check that your Oxford plug-in installation path is present.  By default, this is

c:\Program Files\Steinberg\VSTPlugins\

If not displayed, browse the 'Optional extra VST plugin folder (Wavelab specific) to specify your Oxford plug-in installation directory.
Click "Force plugin detection at next launch" & click 'OK'.

Exit and re-launch Wavelab.

SONAR

Make sure that you have installed the correct version of your Oxford plug-in, and you have checked that you have the correct licence in your iLok.

Launch Sonar & click on "Tools" & "Cakewalk Plug-In Manager".
Now click "VST configuration" & "Options".
Check that your Oxford plug-in installation path is present.  By default, this is:
c:\Program Files\Steinberg\VSTPlugins
If not present, 'Add' the path and click "Scan VST  Plug-ins" and close.

SEQUOIA

Make sure that you have installed the correct version of your Oxford plug-in, and you have checked that you have the correct licence in your iLok.

Launch Sequoia and click on "Options", "System/Audio" & "Effects VST/DirectX/ReWire".
Check that your Oxford plug-in installation path is present.  By default, this is:
c:\Program Files\Steinberg\VSTPlugins
If not present, specify the "VST PluginPfad" directory.

To force a re-scan of your VST plug-ins, exit from Sequoia and delete the VSTPlugins.ini file :
c:\MAGIX\Sequoia_x\VSTPlugins.ini

Re-launch Sequoia

VEGAS PRO & SOUND FORGE

Make sure that you have installed the correct version of your Oxford plug-in, and you have checked that you have the correct licence in your iLok.

Launch Vegas Pro and click on "Options", Preferences" & "VST Effects".
Check that your Oxford plug-in installation path is present.  By default, this is:
c:\Program Files\Steinberg\VSTPlugins
If not present, specify the path using the "Alternative VST search folder 1" field and click on "Refresh".

If your application is not listed here, please contact support@sonnoxplugins.com for guidance.

ref: 128

Back to FAQ